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Shipments, returns & refund
During the payment process, we provide delivery options with different delivery companies with which we have no contractual relationship. We offer commission free this added service so the client can receive its order without having to round trip to our warehouse. If there is any problem with the delivery, it is the consignee responsability to contact the delivery company he/she dealt with directly. The carrier provide a limited insurance of 100$. If you need more, please contact us prior to purchase as we will get you the quotation for extra insurance from the carrier you will select.
NO return accepted. Exchange upon approval and proof of factory default.
Partial or full refund requests are subject to 5% administrative fees. Refund is immediately issued upon cancellation and a confirmation email is sent. However, depending on the payment method used, it may take one (1) to ten (10) days for the refund to appear in client account.
Special orders are non-refundable.
United States orders may be subject to Custom fees and tax as we ship from Canada.
Some products may be used for off-road only. Customer is responsible to check with his/her local/state laws and ordinances.
We are not responsible if the client ordered the wrong item, which does not work on its vehicle.
All parts required professional installation, there is no return or exchange if the client does not know how to install it him/herself.
iGround Auto Gear Canada is not responsible for defective or damage caused by unprofessional installation or misuse of the product.
We are committed to the privacy of the client's information. iGround Auto Gear Canada does not, and will not, distribute, disclose or sell any of the client's personal information to third parties, other than as required by law or as necessary to process a payment. During the process of providing payment information, client may be asked to provide his/her name, address, e-mail, phone number, and where payment is concerned, credit card number, billing address, security code and expiration date. When users access our site, we may automatically collects information, including IP addresses and information regarding the client use of the site through cookies or automatic registration and maintenance of the client contacts to us and preferences.