We are Canadian importer and distributor of specialized aesthetic parts. Our 7,000 sqf warehouse accommodates and stores a large quantity and variety. Orders are processed from this establishment, without an intermediary, and shipped anywhere in Canada, free of customs charges.

Our warehouse is located in Sainte-Marie de Beauce, Quebec, Canada.

All products can be expedited across Canada and to 48 lower States (Duty charges may apply).

Yes. By selecting the option during payment 'warehouse pickup'. The information will then be emailed to you when your order is ready to be picked up - usually within one (1) business day.

No. The warehouse is not a 'brick-and-mortar' business, it is not possible to show up to 'pay and take out'. All orders must go through the online store.

Preorder means the product is in transit from one of our factories. All products arrive in containers travelling by sea and we expect to receive them to our warehouse within a reasonable time frame. Please check for expecting arrival date on the product's page.

While we can process orders on weekends, carriers only pick up packages from our warehouse on weekdays, Monday through Friday (excluding Holidays).

All shipments are insured for lost or damages. Customer is responsible to open claim on the carrier tracking page. Only if and at the time the carrier confirms, we will send you replacement shipment at no cost. In a case by case damaged situation, partial refund or credit in online store (gift card) will be proposed.

Normally, carriers do not deliver on weekends.

We are not aware of the delivery company contraints, please wait until the next working day or contact the delivery company directly.

Yes. Please note that a refund is immediately issued upon cancellation and a confirmation email is sent. However, depending on the payment method used, it may take one (1) to ten (10) days for the refund to appear in your account.

Our system is automated, please check your spam folder. If you have wrongly enter your email during checkout process, let us know and we will update your profil and resend any unreceived notification.

We try to respond as much as possible during business hours, and up to 2 business days following an email. Note that we do not respond to offensive, aggressive, or CAPITAL LETTERS email.

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