Shipments and returns

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via Purolator, DHL, UPS, Fedex or Canada Post / USPS with tracking and drop-off without signature.

Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note any damages or irregularities on both the packaging and the product on the freight bill or receipt at the deliverer’s presence. Have the person sign it as verification of defective merchandise. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. A damage claim needed to be filled directly with the transport company and NOT with iGround | Auto Gear.  Refusing a non-damaged item will result in NO credit being issued. iGround | Auto Gear is not responsible for damaged products. If you received the wrong item, please contact us within two (2) days from the date you receive the shipment; we will send you the correct item and the return shipping fee will be taken in charge by iGround | Auto Gear. Depending of your location, the delivery company may vary. After having proceeded to checkout, we will send you all information. All prices are subjected to change without notice any time.