In stock products are generally dispatched within 1 business day after receipt of payment and are mostly shipped via UPS with tracking number. After having proceeded to checkout, we will send you all information. Please have your mail box or junk mail box checked for status updates.
Some remote areas may be out of carrier delivery range and transit time might be longer than indicated.
Refusing an item from the carrier will result in credit of total cost, less back and forth shipping fees.
If you receive the wrong item, please contact us within seven (7) days from the date you receive the shipment; we will send you the correct item and the return shipping fee will be taken in charge by iGround Canada.
All shipments are insured for lost or damaged. Customer must check damaged prior to install ; insurance not applied if product has been installed. If damages found, customer must keep all packaging material for the carrier investigation purposes. Customer is responsible to open claim on the carrier tracking page (it takes only couple minutes) within seven (7) days from its reception, then the carrier will inform us through our account dashboard. Only if and at the time the carrier confirms, we will send you replacement shipment at no cost. On a case by case analysis, functional damaged product may receive partial refund or credit in online store (gift card).
For special delivery instructions to the carrier, you may let delivery instructions directly at your door.
Cut off time is weekdays 11:30am. Most order with clear payment status made before cut off time is likely to be shipped same day. Might not be applicable to peak season (March to July).
Returns
If you changed your mind with your purchase, you may contact us by email (including your order number) to receive a Return Authorization (RA) number within 30 days of the delivery date for a refund. The customer is responsible for all shipping costs (back and forth costs are non refundable) unless the product is defective or if there was an error processing your order. Without an RA, iGround Canada cannot accept your returned product.
The returned items MUST be unused, in the original, undamaged packaging in order for us to process any returns.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, special orders or gift cards.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method the cost of goods (plus applicable taxes) wihtout shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too (1 to 10 days).